How to Set up Emails on your Blackberry
  1. Press Menu Key on your Blackberry
  2. Goto Setup



  3. Click Email Settings


  4. Click on Add Select Other and go Next

  5.  

  6. Enter your email address and Password



  7. if it fails click on option "i will provide settings"
  8. Select Outlook Web Access and Fill in fields as Shown in Picture.

  9.  

  10. Once done go Next and your should start receiving emails in about 20 minutes.

  11.  
How to Set up Emails on your IPhone/IPad
  1. From the Home screen, go to Settings.
  2. Select Mail, Contacts, Calendars.

  3.  

  4. Select Add Account.
  5. Select Microsoft Exchange.

  6.  

  7. In the Domain field, enter EVANOVRADIO
  8. In the Username field, enter the same username you would have used in the webmail login screen.
  9. Enter your password in the Password field.
  10. Click Next at the top of the iPhone screen. You may get a warning about the certificate. Click Accept.
  11. A new field should now be available named Server. In this field, enter webmail.evanovradio.com.
  12. Click Next again at the top of the iPhone screen.



  13. If you have entered the information correctly, you should see a message at the top of the screen like Exchange account verified.
  14. On the next screen, pick the services you want to sync with your Exchange account. The options are Mail, Contacts and Calendars.
  15. Click Save at the top right of the iPhone screen.
How to Set up Emails on your Android
  • All the Screen shorts and Instructions are as per Ice cream Sandwich 4.0, So if you have a diffrent OS setup migh be diffrent but Exchange info will be same.

  1. From the Home screen, go to Email.
  2. Type in your email address and password
  3. Select Exchange

  4.    

  5. In the Domain\Username Field enter evanovradio\first initial last name no space in between.
  6. Enter Password as Provided by IT Department
  7. For Server type in webmail.evanovradio.com
  8. Click ok on the Remote Security Administration Window
  9. Select your Sync Options as per your requirement, Please ask IT if not Sure.

     

  10. If you have entered the information correctly,At this point your Email account is set up on your phone.



How to Set Out-of-Office Assistant
  1. Log into Outlook Web Access.
  2. Click Options at the top of the screen.


  3. Click Out-of-Office Assistant on the left of the screen.

  4. Set your Out-of-Office Assistant message, then click Save at the top of the screen.
  5. Log out of Outlook Web Access.
How to Access Webmail

Webmail can be Accessed any where over the web, As long as you have internet connection you should be able to logon to it.
  1. Goto http://ergmail.com
  2. Select This is a private computer
  3. Username:evanovradio\(first initial last name)
  4. Password:same as your outlook

How to Access Company's Web
  1. Goto http://companyweb.evanovradio.com
  2. Username:evanovradio\first initial last name)
  3. Password:same as your email password


How to use SecurityGateway
  • All incoming and outgoing emails to external recipients are checked for spam and viruses using a system we have in place called SecurityGateway. Every night at midnight, you will receive an email from this system showing you a list of messages that are in your personal quarantine list. These are messages that have been flagged as spam which require your attention.



  • If you need to retrieve messages from the quarantine, follow the instructions in the quarantine email and email us if you have any questions.

  • You can also login to the SecurityGateway interface browsing to http://sg.evanovradio.com:4000. At the login screen, enter your primary email address and email password. From there you can view your quarantine items from the 'My Quarantine' link on the left of the SecurityGateway screen.




IP Office Voicemail Help

Recording a Greeting

You can record a greeting that can be used as either a temporary greeting or as personal greetings applied to specific call types. Greetings are heard by callers when they are directed to your voicemail. A greeting must be longer than 3 seconds. The maximum length of a greeting is 120 seconds.



To record or re-record a personal greeting:
  1. Log in to your mailbox.
  2. Press 3 to select personal greetings. If you have selected any call types, you hear an announcement that lists the call types and the greeting assigned to that call type. For example you would hear "For internal calls greeting 1 active".If the temporary greeting is active you hear an announcement that details the number of days that the temporary greeting is active for. Press1 to deactivate the temporary greeting.
  3. Press 1 to create or change a greeting.
  4. Enter the number of the greeting (1) that you want to create or change.
  5. Start speaking your greeting at the tone.
  6. When you have finished press 1 to edit your greeting.
  7. Press 2 3 to playback the greeting that you have just recorded.
  8. Press # to confirm the recording. The number of the greeting that has just been recorded is announced. If you want to add to the recording, press 1. Start speaking the extra words, press 1 when finished.
  9. Press # to save the recording and not make active.

Listening to Your Messages

When you receive messages you can skip the header by pressing 0 and listen to the message. While listening to your messages you can listen to all or just part of the message again. You can listen to the header details when you reach the end of the message by pressing 23.


Checking Your Voicemail From Outside of the Office

In order to access your mailbox from outside of the office you will need to call and connect to your mailbox directly.
To log into your mailbox from outside of the office:
  1. Call (647) 288-0133; your call will be answered by the Auto-Attendant
  2. Access the voicemail system by pressing * *
  3. Enter your 3-digit extension number and press the # key
  4. Enter your mailbox password and press the # key
  5. Follow instructions for accessing / administering your voicemail
Conference Bridge

What is the Conference Bridge?

The conference bridge is a feature of the Avaya IP Office phone system that allows multiple users to call-in to a centralized place and be on the same conference call. The conference bridge differs from the basic conference call functions on your desk handset primarily because all participants of the conference bridge must dial-in to the conference bridge number directly instead of using the handset to dial out to other participants.
Currently there are 3 separate conference bridges available to ERG staff. The instructions to access the conference bridges are the same for all numbers.

To Access the Main Conference Bridge Menu from outside the office

  1. Dial the backdoor number from outside the office and at the auto-attendant prompt, dial 800. Please ask IT for the number to call.
  2. Enter one of the 3 conference bridge numbers (25001, 25002, 25003) **The user responsible for setting the time of the conference bridge should indicate which number participants should dial-in to.
  3. Enter the conference bridge access code, 2580.
  4. A single beep will indicate you have successfully joined the conference bridge.A double-beep indicates a party has disconnected from the conference bridge.

To Access the Main Conference Bridge Menu from inside the office

  1. Dial *800 from your desk handset or 800 from the auto-attendant menu.
  2. Enter one of the 3 conference bridge numbers (25001, 25002, 25003) **The user responsible for setting the time of the conference bridge should indicate which number participants should dial-in to.
  3. Enter the conference bridge access code, 2580.
  4. A single beep will indicate you have successfully joined the conference bridge a double-beep indicates a party has disconnected from the conference bridge.
IP office General Help

Phone Button Layout


How-To

Place An Outside Call

  1. Pickup handset or press Speaker button
  2. Dial 9
  3. Dial the number
  4. When call is completed end by hanging up handset or pressing the Speaker button or the Drop button to disconnect

Place an Inside Call (Intercom)

  1. Pickup handset, press Speaker button or press the Intercom feature button
  2. Dial 3-digit extension of person you wish to contact
  3. When call is completed end by hanging up handset or pressing the Speaker button or the Drop button to disconnect

Pickup a Parked Call

  1. When reception or another user informs you to answer a 'parked' call can you do so from any handset
  2. Will be informed which 'park' you need to answer
  3. Park 301 through Park 306 are available as feature buttons on the second page of the main display page of your handset
  4. To answer a park call on Park 301 through Park 306 simply press the appropriate feature button on the second page of your display

Park a Call

  1. When you wish to park a call you can do so on a live call by pressing the Park 301 through Park 306 feature button on the second page of your display
  2. If you see that a park line is dark you will need to choose a free park line

Transfer a Call Without Announcing

  1. With the call active, press Transfer. The call is placed on hold, a new intercom line will be selected and you will hear a dial tone
  2. Dial the number you want to transfer the call to
  3. Once the number is ringing press the Transfer button again to complete the unannounced transfer

Transfer and Announce a Call

  1. With the call active, press Transfer. The call is placed on hold, a new intercom line will be selected and you will hear a dial tone
  2. Dial the number you want to transfer the call to
  3. To announce the call, remain on the line and wait for an answer
  4. When the user picks up their line let them know who is on the call
  5. After the user has accepted the call press the Transfer button again to complete the announced transfer
  6. If there is no answer you can drop the transfer intercom line and speak to the original caller again by pressing the appropriate intercom button

Transfer a Call Directly to Voicemail

  1. With the call active, press Transfer. The call is placed on hold, a new intercom line will be selected and you will hear a dial tone
  2. Press the # key and dial the extension you wish to transfer the caller to
  3. Press the Transfer button to complete the transfer to voicemail

Transfer a Call to the Auto Attendant

  1. With the call active, press Transfer. The call is placed on hold, a new intercom line will be selected and you will hear a dial tone
  2. Press the * key followed by 812
  3. Press the Transfer button to complete the transfer to the auto attendant

Make a Basic Conference Call

  1. With a call in progress, press the Conference button
  2. The current caller will be placed on hold
  3. Dial the number of the person you wish to add to the conference
  4. Once the called party answers and confirms they want to join the call, press Conference again
  5. If the called party does not answer or want to join the call, press the Drop button
  6. Repeat these steps to add additional users to the conference call (up to a maximum of 4 including yourself)

Put a Call On Hold

  1. To place a call on hold, press Hold
  2. To retrieve a held call, press the corresponding intercom button for the held to make the call live

Drop a Call

  1. To drop a call, press Drop
  2. This will end the highlighted call immediately

Do Not Disturb

  1. To switch Do Not Disturb on, dial *08
  2. To switch Do Not Disturb off, dial *09
  3. A double beep will indicate the status has been changed
  4. There is also a feature button programmed for DND on page 3 of the main display
  5. Browse to the right and press the feature button next to DND to turn on / off

Mute a Call

  1. To prevent the other person on the line from hearing you, press Mute
  2. To reinstate two-way conversation, press Mute again

Redial a Previous Number

  1. Press the Redial button once
  2. The last six dialed numbers or extensions dialed will be displayed on screen
  3. Press the appropriate feature button next to the desired number to call

Page All

  1. To Page in the office dial 300 on your handset
  2. This is only to be done when a call is parked or an announcement is needed otherwise please intercom call any user you need specifically as many users have multiple points of contact

Dial a Speed Dial Number

  1. Press the SpDial feature button to display your speed dials. If there are more stored numbers than can be displayed on one screen, press the Left and Right buttons to see more stored numbers (maximum of 24)
  2. When the speed dial you desire is shown, press the feature button adjacent to the speed dial name
  3. Your phone will automatically dial the number
    Note: by default your speed dial list will be empty

Add a Speed Dial Number

  1. Press the SpDial feature button and then press Add
  2. The cursor, a | symbol, is displayed in the Name field. Each key is marked with the letters it provides
  3. Depending on the character you require, you may have to press the key more than once (like text messaging on a cell phone) eg: The 2 key is also marked as A, B and C. To enter a C, press the key until C is displayed.
  4. If the next character you want is on the same key, press the > key and then enter the next character
  5. When you have completed entering the name press Done
  6. The cursor will be displayed in the Number field
  7. Enter the number or extension number
  8. Note: Always add the outside dialing prefix 9 before entering the full phone number with area code and long distance dialer 1 (if necessary)
  9. Press Save
  10. To add additional speed dial entries repeat the above steps
  11. Press the Phone / Exit button to finish

Use Directory to Find a Users' Extension

  1. Press the Directory feature button on your main display page
  2. Press the Index feature button
  3. Dial Name will appear; type in a person's first name using the keypad
  4. Depending on the character you require, you may have to press the key more than once (like text messaging on a cell phone) eg: The 2 key is also marked as A, B and C. To enter a C, press the key until C is displayed.
  5. If the next character you want is on the same key, press the > key and then enter the next character
  6. Once you have found the user you wish to call press the Call button on the right hand side of the display

Listen to Hold Music

  1. Press the Hold Music feature button on your display or type *34
  2. To turn off music press the Drop button

Set a Call Forward Number

  1. Press the Call Forward feature button on your main display
  2. Enter the telephone number or internal extension number you want your calls forwarded to. Note: Always add the outside dialing prefix 9 before entering the full phone number with area code and long distance dialer 1 (if necessary)
  3. Press the Done button when you have double-checked your entered number
  4. Your Call Forward button should be highlighted after pressing Done which indicates that forwarding is active

Turn Off Call Forwarding

  1. Press the Call Forward feature button on your main display
  2. The Call Forward button should switch form highlighted to un-highlighted indicating that you have successfully switched off the forwarding

Place An Outside Call on Analog Lines

  1. In the event of a main digital line failure (you will be notified) you may need to use the analog backups lines
  2. Pickup handset or press Speaker button
  3. Dial 8
  4. Dial the number
  5. When call is completed end by hanging up handset or pressing the Speaker button or the Drop button to disconnect
How to Use FTP

Note: For any password or username related issues contact IT directly.
There Are different programs/Browsers that can be use to access FTP. We use Filezilla throughout the company. Below are some instructions how to use Filezilla.
  1. Launch Filezilla by double clicking on the Icon.



  2. Click on Site manager, Top Left below "File" and select the site you want to connect (Z1035 or Am530)




  3. Once you are connected, Left side will show the files and folder on your computer and Right side will show folder and files on the Ftp Site.
  4. To move the files simply Drag and Drop the files.
  5. If the computer you are using does not have the Site under the Site manager, Log in by using Quick connect Bar.



  6. Host:As Provided
  7. Username: As Provided
  8. Password: As Provided
How to Protect yourself from Malware

Security starts with you! Becareful what you download or click and from where!

  1. There are loads of free programs and services out there that people just love to download from. These are programs like LimeWire, Bit torrent, etc. They quite often come bundled with lots of malware that will cause you significant problems. Misconfiguring these programs can leave you open to sharing personal and sensitive information from your PC (even passwords and financial information).
  2. Stay Away From Pop ups, if you went to a site and a window came up saying you are infected, Just close the window by X. Please DO NOT CLICK anything in thw Pop up window. Once pop up is closed, update your Malwarebytes and run a full Scan.
  3. Visit Windows Update: Make sure that you have all the Critical Updates recommended for your operating system and IE.
  4. Anti Virus: make sure you have one and keep it updated. Eg: Microsoft Security Essentials.
  5. Use AntiSpyWare Tools Eg. Malwarebytes
  6. Install a backup browser just in case you run into problems with Internet Explorer A few choices that you may want to look at are included Firefox, Google Chrome.
  7. Use Passwords & Create Restricted User Accounts, All user accounts should have password protection. Especially on Win NT, 2K, XP, and 2003 systems. Make sure you do not leave the Administrator password account password blank. This is the default. Also it is a good idea to completely disable the Guest account. When you choose your passwords, choose them wisely. Do not make them too short and do not choose anything that would be easy to guess. Make sure you use a strong password. This logic applies to everything you password protect.
  8. Scan the Flash drives before you plug them into your Computer.
How to Reset Adder

AdderLink have been designed for use in applications where computers can have their USB peripherals including keyboards and mice, high quality video and audio control extended up to 50m (150 ft.) across CAT5 or higher UTP cable. The AdderLink provides sharp, bright and ultra high-resolution video over a VGA interface and ensures total USB compatibility regardless of the computer being controlled or the peripheral being extended.



Now since our studio computers live in the Rack room, we use Adder to get the video, Keyboard and mouse in the studio.There will be occasions where the computer screen will freeze and keyboard and mouse are not responsive or you might not get any video.In this case you will need to restart the Adder.
  1. Find adder connected to the computer by tracing the cable (keyboard, mouse or monitor).
  2. Take power out of Adder, wait 30 seconds.
  3. Put power back.

How to Find Members of a Distribution group
There are many ways of finding members of a certain distribution, few are listed below.

Method 1: Using Outlook

  1. Click on New
  2. Click on To

  3. Pick the Group you want
  4. Click To again and click OK
  5. Now to view members of the group you selected click on the + sign.

  6. Once expanded you cannot collapse.

Method2: Using Outlook

  1. Click on New
  2. Click on To
  3. Pick the Group you want, Right click Properties.

  4. This will show you members under Members Tab.

Meathod3: Using Webmail

  1. Log on to your Webmail. (If you are not sure how to do this, Please refer to how to access Webmail under How to section)
  2. Once logged in click New

  3. Click To

  4. Click on Show other Address List

  5. Select All Groups

  6. Pick the Group you want to check for its members and click on it.
  7. Members are displayed on the Right Side.
How to Reset Sling Box / Tv receivers

A Slingbox is a type of streaming device for television, which lets a user view whatever input devices are hooked into the Slingbox through any high-speed internet connection.



The Tvs in the Upper studios get their feed from Sling Box. In case of those TVs not working you might need to reset the sling box or Bell/Rogers Receiver.
Channel 20 Plays Rogers
Channel 7 Plays Bell

Problem1: Nothing shows up on the Tv

  1. Reset the Sling Box
  2. You will find the sling box in the first rack (Engineering Side) on the Rogers Receiver.



  3. Left one is the Rogers Receiver and the one on the Right is Bell.
  4. To reset the slingbox having trouble, take the power out wait for 30 Seconds and put it back.


Problem2: Tv is Frozen

  1. Just turn the power off on the Receiver having trouble and turn it back on.

How to login to Xerox printer with your Access code

Now we have new Xerox 5755 Printers installed and everyone will have their own Access code to use these printers.
  1. Pick the service your want.



  2. Enter your user ID (its the 5 digit number you picked or was assigned to you)



  3. Press Enter Once you have entered your access code (Use the number pad its much easier that way)



  4. Once you are done with the Printer. DO NOT FORGET TO LOGOUT. Right top corner tap on your name you will get a drop down menu select logout and you will be logged off.



How to Install WideOrbit

Instructions
  • Step 1 Download the WideOrbit Traffic software from here:

     WideOrbit Traffic 5.3(62GA5) Installer (Size: 17.5 MB)

  • Step 2 Double-click the WideOrbit Traffic installer from the location you saved the file in step 1 and you should see the screen to the right.  Ensure that this screen indicates that it is version 5.3.0.62 GA5.  If so, follow the screenshots to the right through the installer process.

    Click Next
  • Click Next
  • Click Next
  • Click Next
  • Click Next

  • Click Finish

  • Step 3   Download the WideOrbit Server Selector program here:

     ERG_WideOrbit_Server_Selector.exe (Size: 4.47 MB)

  • Step 4   Run the Wide Orbit Server Selector program.  If you are running Windows Vista or Windows 7, right-click the program and select 'Run as Administrator'.  You should see a window like the screenshot to the right.
  • Step 5   Check the box labeled Evanov Radio server
  • Step 6   The program will tell you that changes have been successful and ask if you want to run WideOrbit Traffic.  Select Yes and WideOrbit Traffic will be started and this program will close.  Select No and this program will just close and you can start WideOrbit Traffic later.

  • Step 7   Obtain your username and password to access WideOrbit Traffic from the traffic department.

  • The WideOrbit Traffic installation is complete.

How to Upgrade WideOrbit

Instructions
  • Step 1  Download the WideOrbit Traffic software to a location on your hard drive from here:

     WideOrbit Traffic 5.3(62GA5) Installer (Size: 17.5 MB)

  • Step 2  Run the WideOrbit Traffic installer from the location you saved the file in step 1.  Follow the screenshots to the right through the installer process.  Click Next

  • Click Next
  • Click Next
  • Click Next
  • Click Install
  • Click Finish
  • The WideOrbit Traffic upgrade is complete
  • Step 3  Run WideOrbit Traffic from your desktop shortcut.



    IMPORTANT!  To confirm that you are running the new version and that these steps were followed correctly, observe the WideOrbit Traffic version number on the top-right of the login screen.  If it says v5.3.0 build 62 .GA5, you are running the correct version and you can continue by logging in with your given login and password.  If it reads something other than v5.3.0 build 62 .GA5, do not login to WideOrbit Traffic.  Instead, please contact IT and we will help you though the upgrade process.